PKR89 Privacy Policy — How We Handle Your Personal Data

1 About This Privacy Policy

PKR89 ("we", "us", "the platform") operates an online gaming and sports betting platform accessible at pkr89.onl. This Privacy Policy describes how PKR89 collects, stores, processes, and protects personal information provided by users ("you") when registering an account, making transactions, or interacting with any part of the platform.

Privacy is not an afterthought at PKR89 — it is built into how the platform handles data from the moment you register. The personal information you share with PKR89 is used only for the purposes described in this policy. It is not sold to advertising networks, shared with unrelated third parties, or used for purposes beyond running the platform safely and effectively.

If you have questions about anything in this policy, or want to exercise any of your data rights, the support team is reachable through live chat in your account dashboard at any time.

2 Data We Collect

PKR89 collects personal information through several means: information you provide directly during registration and KYC, information generated automatically through your use of the platform, and information received from payment processors involved in your transactions.

PKR89 does not collect sensitive personal data beyond what is required for identity verification (CNIC and basic biographical details). Medical information, political views, and similar categories of sensitive data are not collected or processed.

3 How We Use Your Data

The personal data collected by PKR89 is used for the following purposes:

Account Management

Registration data is used to create and manage your PKR89 account — maintaining your profile, processing login authentication, and keeping your account details current. Without this data, account creation and ongoing access to the platform are not possible.

Processing Transactions

Payment data and transaction records are used to process deposits and withdrawals, maintain an accurate balance, and provide a complete history of your financial activity on the platform. This data is also used to identify and investigate any payment anomalies or discrepancies.

Identity Verification and Fraud Prevention

Identity document data submitted during KYC is used to verify your identity, confirm you are above 18, and confirm that withdrawals are directed to accounts in your own name. The same data informs fraud prevention checks and anti-money-laundering monitoring required for platform operation.

Platform Improvement

Usage data and device information help PKR89 understand how the platform is being used — which sections are most visited, where users encounter issues, and how features perform across different devices. This information shapes platform updates and improvements.

Customer Support

Support communications and account data are used by the support team to respond to your queries, investigate account issues, and resolve withdrawal or bonus disputes. Support agents access only the data necessary to resolve the issue at hand.

Security Monitoring

IP addresses, device data, and login records are used to detect unusual activity, identify potential security threats, and protect accounts from unauthorised access. Automated systems monitor for patterns associated with fraud, bonus abuse, or account sharing.

4 KYC and Identity Verification

KYC (Know Your Customer) verification is a mandatory requirement before any withdrawal is processed on PKR89. The process involves submitting identity documents — primarily your CNIC (National Identity Card) — to confirm your identity and age.

KYC documents are handled with strict confidentiality. Your CNIC images and associated verification documents are:

• Stored on encrypted servers with restricted access.
• Accessible only to PKR89 verification staff and, where necessary, to third-party identity verification service providers operating under strict data processing agreements.
• Not shared with any party for marketing, advertising, or non-verification purposes.
• Retained for the period required by applicable anti-money-laundering obligations and then securely deleted.

In some cases, PKR89 uses third-party identity verification services to assist with document authentication and liveness checks. These providers act as data processors on behalf of PKR89 and are bound by confidentiality obligations. They do not use your KYC data for any purpose other than the specific verification task for which it was shared.

Once KYC is approved, the verification status is recorded on your account and future withdrawals proceed without re-submission, unless specific circumstances require a repeat check.

5 Payment Data and Financial Information

When you deposit or withdraw on PKR89 using JazzCash, Easypaisa, Raast, bank transfer, or card, certain payment information is collected and processed. The exact data collected depends on the payment method used.

For mobile wallets (JazzCash and Easypaisa), the wallet number associated with your account is stored to facilitate withdrawal processing and to confirm that outgoing funds are directed to an account in your name. Full wallet credentials (passwords, PINs) are never requested or stored by PKR89.

For bank transfer and card transactions, partial account or card numbers may be stored as a reference for transaction matching and fraud prevention. Full card numbers, CVV codes, and bank account passwords are never stored on PKR89 systems — these are processed exclusively by the relevant payment processor using their own secure infrastructure.

Payment data is used only for processing the specific transactions you initiate and for verifying that withdrawal destinations match your verified identity. It is not used for any other commercial purpose.

6 Cookies and Tracking Technologies

PKR89 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored in your browser that help the platform function correctly and collect usage information.

The types of cookies used on PKR89 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how users interact with the platform — which pages are most visited, how long sessions last, and where users navigate. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, including tracking unusual login patterns or suspicious account behaviour.

PKR89 does not use third-party advertising cookies or behavioural tracking cookies for targeted advertising. The platform does not participate in cross-site advertising networks or data broker relationships that use cookie data for ad targeting.

Most browsers allow you to manage cookie preferences through browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Analytics cookies can be declined without affecting platform functionality.

7 Data Sharing and Third Parties

PKR89 does not sell personal data to any third party. Personal information is shared externally only in the following limited circumstances, each of which is necessary for the platform to operate:

• Payment processors: Transaction data is shared with payment providers (such as JazzCash, Easypaisa, and bank networks) to process deposits and withdrawals. These providers receive only the data required for the specific transaction.
• Identity verification providers: KYC documents may be shared with specialist verification services that assist in document authentication. These providers operate as data processors under strict contractual data protection obligations.
• Fraud prevention services: Device data, IP addresses, and transaction patterns may be shared with fraud detection systems to identify and prevent fraudulent account activity, bonus abuse, or money laundering.
• Legal and regulatory requirements: Where required by applicable law, court order, or regulatory authority, PKR89 may be required to disclose user data. In such cases, disclosure is limited to what is legally required and users are notified where legally permissible.

All third parties with whom PKR89 shares data are required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was shared. PKR89 does not permit third-party processors to use user data for their own commercial purposes.

8 Data Security

PKR89 applies a range of technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of personal data at rest and in transit using industry-standard protocols.
• Access controls that limit which staff members can view sensitive user data, based on role and necessity.
• Regular security reviews of platform infrastructure and data storage systems.
• Monitoring of access logs for unusual data access patterns.
• Secure handling procedures for KYC documents, including restricted access and encrypted storage.

While PKR89 takes data security seriously and applies reasonable technical measures, no system is entirely immune to security incidents. In the event of a data breach that affects your personal information, PKR89 will notify affected users promptly and take immediate remedial action.

You also have a role in account security. Using a strong, unique password for your PKR89 account and not sharing your login credentials with anyone reduces the risk of unauthorised account access significantly.

9 Data Retention

PKR89 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The general retention approach is as follows:

• Active account data is retained for the lifetime of your account. This includes registration details, transaction history, and KYC records.
• Transaction and betting records are retained for a minimum of five years to meet anti-money-laundering record-keeping requirements, even after account closure.
• KYC documents are retained for the period required by applicable financial crime prevention regulations, typically a minimum of five years from the date of account closure or the last transaction, whichever is later.
• Support communications are retained for two years from the date of the interaction, unless they relate to an ongoing dispute or legal matter.
• Analytics and usage data are retained in aggregated form for platform improvement purposes and are not linked to individual user profiles beyond 12 months.

When data is no longer required for the purposes for which it was collected and no legal obligation requires continued retention, it is securely deleted or anonymised.

10 Your Data Rights

As a PKR89 user, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team through live chat in your account dashboard.

11 Children's Privacy

PKR89 is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under 18 years of age. Age verification is part of the KYC process and is enforced before any withdrawal is processed.

If PKR89 becomes aware that personal data has been collected from a user who is under 18, that account will be closed immediately, any deposits will be returned to the original payment method, and the associated data will be deleted. If you believe a minor has registered an account on PKR89, please contact support immediately.

12 Changes to This Privacy Policy

PKR89 may update this Privacy Policy from time to time. When material changes are made — changes that affect how your data is collected, used, or shared in a meaningful way — you will be notified through a notice on the platform at your next login.

The date of the most recent update is shown at the top of this page. Continuing to use the platform after a policy update constitutes acceptance of the updated policy. If you do not agree with a change, you can close your account by contacting support.

Minor updates — such as clarifications, formatting changes, or corrections that do not alter the substance of data handling practices — may be made without a login notification but will always be reflected in the updated date shown at the top of this page.

13 Contact and Data Queries

For any question about this Privacy Policy, to exercise your data rights, or to report a concern about how your personal information is being handled, contact the PKR89 support team through live chat in your account dashboard. Support is available 24/7.

For written queries specifically related to data privacy — including subject access requests, deletion requests, or data correction requests — these can also be submitted via the email address displayed in the platform's contact section. Written requests are typically acknowledged within 48 hours and processed within 30 days.

PKR89 aims to resolve all data-related queries directly and promptly. Where this is not possible, users have the right to escalate a complaint through the relevant regulatory channels applicable in their jurisdiction.